I think people forget, at least they used to, that I am a user and blogger more than anything else. I came here with nothing. I tend to see everything from a user's perspective. I feel the tension when it exists and I also have a tendency to read everything associated with why users are leaving. If there's anything I know how to do well is give gifts to people and recognize the most undervalued, but highly valuable people in any organization. At most of my jobs, I could always identify those who were the true workhorses but who lacked charisma and who were not given the spoils. Those are the people that create a well-functioning site......
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