Thank's for the shout out,I like the funny picture of the guy running on the wheel.
I didn't realize that retention levels were only around 6 % on new accounts.
I know and wish people would try a little harder,your so right that sbi can help!
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I read it somewhere yesterday. I think the SBI could help change that for some users. The ones that give up will most likely come back at some point but it won't get any easier.