Man, I understand exactly what you're going through. I had about 8 successful orders from a place called blue moon coins, and then apparently in between my last order and the next they ended up switching owners... and just straight up stealing money and never shipping product. Lost a few thousand dollars on that one, they're still going through criminal proceedings as far as I know. I was one of the lucky ones that got my orders from Tulving before they went completely bust. Now I only go through JM Bullion (free shipping), but I still check the BBB every time before I order anything.
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Yeah, JM Bullion is the only online one I'll probably ever use again, if I order any more online. No problems with them in the past, and they are quick about it. Sorry about your loss too.