thanks! in my experience, all of these issues have a part to play in frustrating and annoying new (and old) users and ultimately devalue the platform and cause low retention levels. People want a way to get paid transparently and fairly, but if they encounter arcane, hidden rules and what appears to be a power hierarchy that doesn't really care about them in anything but a vague, robotic way - they will leave.
FB attempts to work around the total lack of empathy in their organisation by literally hiring people to have that empathy and then advise them.. Since, though, they still lack the heart, their result is typically just to attempt to control as much as possible and gloss over the problems in true psychopathic corporation style. People are wary of this and so real warmth and human connection is what is needed now.
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