Steemit is just like any other social media platform in the sense that you need to build a following before you are able to make any real money. A new user can write the best piece of content ever written, but no one will see it if they don't put their name out there and make sure people are able to find it.
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It's at least 50/50 engagement to new content. New users need to be closer to 90/10 for engagement to new content. Then you still need to write well, and you have to have expertise in an area that people find valuable. None of that matters though if a person with high SP wants to support you. That's the voluntary charity side of this place, and I like that part of it.
Yeah, you are absolutely right. There are lots of users here who write a few posts but never bother to interact with the community, then ends up complaining and calling Steem(it) a scam because they didn't make any money.
Getting support from a whale can be really amazing here! I remember getting some awesome votes from one of the most well-known whales back when I published my 2nd post or so, and that was definitely a factor that lead to me investing to much time and energy to the blockchain.