RE: SteemIt Help Desk - Is It Time?

[whatsup]

1. My thought was to start with volunteers. People are helping out anyway, we would just give them a process and tools.

2. I don't know. ;)

Comments

[timcliff]

1. Sweet - the idea has my full support :)
2. I think that if you go "full blown helpdesk" and actually have a call-center or official @steemit.com email address - then it becomes a lot more treacherous. If you are just sending people to the #help channel, and/or answering questions as "regular helpful users" then I don't think there is a big risk. You'd still want people to be careful about what types of questions they get involved with and respond to. "Sorry, I don't know" will have to be a tool in the tool-belt if you get answered anything that could have legal repercussions (like am I legally allowed to buy a pizza with my STEEM).

[whatsup]

Excellent thoughts on the legality issues.

Thank you for the support.

[sneak]

We don't want to do this yet. Soon, but not yet. Interviewing, screening, and training volunteers and defining processes and support flows for them is not something we have the bandwidth for—yet.

Steemit is in beta. When we come out of beta, this is something we'll address properly.

[whatsup]

Good to know. Thank you for answering, as I wasn't sure where to head with it.
Without getting any feedback from SteemIt, Inc.

[sneak]

We are in the process of scaling up the team and once it's done we'll have some resources to devote to building a knowledge base that people can use for self-help, or that a support desk team can use to assist users.

We're also presently redesigning the signup process, which should smooth things out too once we ship that bit, making it require less support (and making it easier for users to complete/boosting conversions, too!).