Wonderful advice. Yes, it is important to validate whatever feelings that were felt by our children to establish a healthy form of communication. The sad fact is, it is more difficult than the example given when it comes to identify or to recognise they were actually seeking to feel better or just being a brat. They were kids after all.
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I agree with you, the truth is that behind a complaint there is more a feeling than a request. I assure you that many fights would be avoided if, upon hearing the children's complaints, the parents would respond with a:
Ummmm, ok, really? and finish with a hug, that would leave them intrigued :D