Sounds like you could write a book on these 2 specimens. Call it Tale of Two Employees.
First employee you interactive with is definitely not minimum wage material at all. That person seem like someone who has places to go and mountains to climb. That job is nothing but a stepping stone to help fund short term needs to get somewhere in life.
While I hate to say it that second person is a minimum wage worker. Seems like did not want to be there to the point of creating issues out of nothing. Unless they just been reamed over the coals for 5 minutes about wasting an extra 5 cents on over bagging and being written up for it. That was just uncalled for to not simply do something so easy to move the line forward. That job could also just be the best that person can get they just move from one to another just like it. They have more or less given up and just accepted what where they could be hired.
While I think an employee should never go out of their way to make a reasonable customer feel unwelcomed or create a bad experience for them. There are sadly horrible employers out there as well that suck the souls out of people and will rob you of any pride you have in any of the work you do.
Hard to know about that second one for sure. In this world attitude makes such a big difference in life and everything you touch. If you can’t find a way to be happy in it things roll downhill fast and stay down there in the gutters.
I can definitely vibe with that. I wasn't really trying to make a judgement call on her because I'm quite certain that the dollar store has terrible management and all the employees are probably treated quite badly. Additionally, I don't know all of the various bad things that are happening in her life. However, treating people the right way has a tendency to make you feel better. If she's going to stay in her little negative world while she works for someone else, then it is unlikely that she will be able to have that job for very long.
It is a fair point thought. Bad employees can drive down profits, scare away certain customers, and hurt the bottom line. Sadly there are some very toxic places out there where such an employee would be kept because they fit in with the culture and management style of that particular store.
There is one store a couple of towns over most of the locals knew to avoided. The owner on down are very hating of the customer and you wonder why they are even in business in the first place. While they certainly could be getting a lot more business they do get some of the off flow from more tourist heavy traps and thus they don’t care much about the customer. There will always be another that ended up not knowing better.