Sorry to hear. I do not work for the Steem Monsters project so I can not help with this, but I recommend that you go to their discord channel (https://discord.gg/Em8mjU). There is an official channel called #Tech-Support. You should explain what happened there.
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Everything was solved. Probably my mistake. I though it was appear in the Open tab, then i had to click for open. But they gone direct to Collection tab. Thanks for the support.