Oh man, sorry they didn't send you a leather cord! If you get on their chat, I bet they'll send you one. They're pretty good like that. @ironshield
Oh man, sorry they didn't send you a leather cord! If you get on their chat, I bet they'll send you one. They're pretty good like that. @ironshield
I was so disappointed, it made me cry out of frustration. I sort of knew this was going to happen, and that is why I sent them three email messages. I think that the principles of continous improvement are not in place in Mene. Otherwise, this would not have happened, especially because the customer had gone out of her way to remind them about the possibility of them missing on putting the cord in the box. Matthew B. said that they shipped me the cords today.
Nah... they have to be good the first time. This is one basic principle to gain return customers. I am no longer WOWed by Mene... even if their corporate video is outstanding.
It's tough being in business. I try myself to get it right the first time, it's especially important if you have a good reputation, but sometimes the beauty shown is through the service and good will to make things right. @ironshield
What is so tough about putting a cord inside the box? I believe in taking care of the little things. And if the system is not in place to make sure the little things that can get missed aren't, then this is what happens... a dissatisfied customer over a little thing. I wanted so much for them to get it right the first time. I sent emails to remind them. And even if I can just buy a cord anywhere here, I am allowing them to fix it. Just like any business, I am sure they will make it right. But can you imagine the grief, the time and money wasted over this little thing. I expected to be a very satisfied customer on my first purchase. BTW, I gave them a heads up last night that I will be mentioning my dissatisfaction on this article. Before I posted this article this morning, I checked on their response to me. Nowhere in their response did they attempt to stop me from writing about my dissatisfaction. They could have said something along the lines of, "we apologize for the error, we inadvertently missed putting the cord in with your order. Please allow us to correct our mistake before posting your article. We want you to be satisfied with your purchase experience with Mene..." or something like that. I would have gladly not included the negative feedback on my post. My friend, I hope you don't feel like you have to explain for their mistakes. Do not worry, K?
Gotta Say, I admire your high standards.
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I got perhaps my 5th or 6th "CHEESE ONLY" Cheeseburger (I'm funny like that sometimes, Too!) from Wendy's that AGAIN had "everything" on it. I EMPHASIZED, much like you did, and they still f'ed it all up. SMH
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