Excellent article and great advice, my friend! That's how we should do it.
Resteemed :-)
That reminds me actually of some discussions I constantly have with by dad (=my boss) about customer service.
It's not that he hates communicating with them, but he quickly feels annoyed - and directly transmits that in his mailings. When I tell him that he should rather try to be supportive no matter his own feelings, then he says:
"That's old school style. People appreciate that. I don't participate in that new world where customers are loved no matter how ignorant and cheeky they are."
Old school style.. Yeah well. That's a way of seeing it, haha! 🙈🙈🙈
Btw, I've just mentioned you in my today's article about surfing: https://steemit.com/surfing/@surfermarly/surfers-on-steemit-where-are-you-building-a-worldwide-surf-community-on-the-blockchain
Hope you like it and join :-)
Have a great day!
Hey, Sweetie,
Thanks a lot for stopping by and sharing your dad's story with us! I hope he doesn't lose too much business with that approach? :O
Thanks for the shout out today... And THANK you very much for the re-steem!
Hugs! :D