I contacted the team behind the swap service and waiting on their response. If they do not respond in a timely manner, I'll have to remove them from the aggregation list. In case this process causes you any monetary loss, I'll reimburse you the difference for whatever reason. (Hive drops in price and your coins are now worth less than it was at the time of transfer.)
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I just got my transfer. Thankfully the Hive price stayed relatively stable during that time so I didn't experience a loss. Thanks for your help.