If you’ve ever worked in a customer service position, you might know how easy it is to decipher when a customer is upset with the goods and services that they’ve received.
Not everyone might be equally blatant in expressing their disregard, but you can generally tell how happy or upset someone is with the service based on their body language, tone, and what they’re saying to you.
But what if they don’t?
Some tech analysts have suggested that emotion-reading AI might offer the solution. And Snapchat is just one company that might be looking to utilize that technology to try and read people’s faces for business purposes.
Snapchat has already secured a patent for a system that is able to map people’s faces and understand their emotion during videoconferencing.
Ideally, if that system noticed that someone in the video chat was upset, by deciphering their facial expressions etc, then they could signal for a supervisor or some higher authority to come in and join the conversation. This might help to improve their retention efforts.
Videoconferencing isn’t the only place that this technology has set its sights.
It’s estimated that at least 40 percent of global employers have already turned to AI technology to help them with some aspect of their business.
Researchers have also recently unveiled their success with the development of a robot, named Charles, that is able to understand human expression and mimic human feelings. They hope that they will be able to some day develop emotional robots that are able to think and feel like humans.
It's been suggest that we might see these robots come to market within the next decade.
As for whether or not the AI might be more effective at reading human emotions than humans? Well, researchers from Ohio recently sought to investigate that. The AI that they created was able to measure the red color in a person's face as a way to assess their emotions. The AI was required to make an assumption when given pictures of a facial expression and that assumption was made on color alone, yet the AI proved superior than humans in being able to correctly determine the emotions.
Pics:
Terminator via videobuster.de
pixabay
Short Circuit via giphy
Sources:
http://www.trustedreviews.com/news/snapchat-update-creepy-face-scanning-feature-3426686
http://www.dailymail.co.uk/sciencetech/article-5556221/New-AI-software-help-companies-hire-fire-employees-gauge-like-job.html
https://www.forbes.com/sites/bernardmarr/2017/12/15/the-next-frontier-of-artificial-intelligence-building-machines-that-read-your-emotions/#27750b30647a
http://theconversation.com/will-ai-ever-understand-human-emotions-70960
https://www.digitaltrends.com/social-media/snap-inc-latest-patents-3d-mapping-emotion-recognition/
https://www.technologyreview.com/s/609074/how-we-feel-about-robots-that-feel/
http://www.dailymail.co.uk/sciencetech/article-5543905/Charles-mind-reading-robot-mimic-human-emotions.html
https://www.outerplaces.com/science/item/18077-ohio-state-scientists-ai-better-human-beings-reading-emotions
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Good job friends
Good job friend your post is very intresting and beautiful thanks for sharing ablog
Wow .. It's a very sophisticated and useful technology for a company that wants to create great service for its customers. They can be able to detect earlier about customer satisfaction from the service. Thanks for the information @doitvoluntarily.
though this technology is essential for us, it has side effect. overall it is blessful for human being .@upvoted @resteemit
Excellent post friend really enjoyed that keep up the good work 👏😎
've heard an algorithm from researchers at Cambridge University. Read the facial expressions of the sheep and the sheep how he developed an artificial intelligence algorithm that can measure suffering. I thought it would apply to people.
I like the information you gave me. Thank you. A beautiful scientific article!
Looks like life is getting more complicated. Mostly when companies use this technology in the future to determine who is the right person for them. Sometimes people can be desperate looking for jobs or inexperienced and cant express their feeling the right way.
Many things will happen in the next decades to change our lives completely. Whether for our benefits or not, only time will show us :)
Very useful technology.great post
I am just so happy to be self employed... at every turn it becomes trickier to survive and thrive... and last, working in corporate life.
I can see the capacity for this technology to do great things. I also see though where many bugs (especially undiscovered ones after deployment) can be had:
If I wear too much rouge one day, will the AI believe I'm inwardly angry and report that to my employer?
Will it give pre-mental health indicators if I keep a poker face the whole time? Will those be reported to my boss?
Will it just all out accuse me of being mad when you can clearly see I have smile on my face?
What if the the AI is programmed to detect anger in someone who expresses political dissent?
I know your post wasn't meant to address these things, so my questions are just to raise awareness. I always hope new technologies are used for good rather than for evil. My luck though? I would get falsely accused by the AI and Human Resources would believe the machine over me.
Just when I thought it might be OK to take off the mask.... :)
Hello my dear friend! Really awesome technology!)) I think that it will not be wrong!))) Thanks for the review!))
Brings a whole new meaning to "you're terminated" lol
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