I think you're right. Banks are trying to justify their existence here as almost everyone uses app based electronic payments. That particular bank had 10 staff milling around and only one other customer other than us the whole time we were there. It is the governemnts banks though so they dont care about the waste of money having loads of branches and staff not doing anything!
Hope you're well, mate and having a great week. Take care and best wishes to you :-)
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The government banks or institutions are even worse, as they take every opportunity they have to actually make the life of people very difficult.
Thanks a million. Best of wishes to you as well.