It is not a bad situation to have so many tech-savvy users. On one hand, healthy open source projects can be readily leveraged. On the other hand, an educational platform similar to Coursera can be also created with this interesting user base... There is just a lot of potential within the Steem community, artist, musicians, writers, that inmho it is obvious that being able to incentivize such users to gather here is the real value of this blockchain.
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Absolutely!
I did not mean the users, I meant the business. I get the impression that Steemit, inc is made up of a small team of developers. I am guessing, I could be wrong. It's not uncommon for a startup, but it's a mistake. Developing the product is just part of what a business needs. It also needs to develop a relationship with its customers. Generally, the same person does not do both of these things well. Even if they have skills, it's better to focus on one or the other and work as a team.
As far as I can tell, there is no person or team focused on the user experience here. Communications exists as an extension of or a liaison between users and developers. If my impression is correct, that's not a functional way to structure a business (even a decentralized one).
I totally agree with you... from what I understand they think that it is the decentralized governance model that would create a group from within the community who will lead the customer caring policies...