What, exactly, was unethical about what they did? I agree that it's a much better customer service to offer travel advice, but Expedia doesn't hold itself out for that. It doesn't guarantee anything other than the flight and accommodations you booked. Those are the only things that they have any ethical obligation to provide or refund if not available.
I'm not sure what ethical considerations are not being accounted for or violated by Expedia's conduct.
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Bottom line is that if a vendor sells a product, there’s an expectation by the consumer that the product will work as advertised. When the product fails or is broken upon delivery, there’s an expectation that the vendor will make a refund or exchange at no cost to the consumer. The Expedia product that I purchased was broken. It doesn’t work. They made no effort to reimburse or exchange and expressed that they would continue to sell a defective product. That’s the ethical concern for me.
That's not the case. The flights you purchased were sold as advertised, and that's the point I'm making. They didn't sell you tickets to flights that didn't exist. That is where their obligation as a vendor starts and stops.
Again, I don't disagree with you that it would have been very helpful and certainly desirable for them to go the extra mile. However, they have no ethical obligation to do so. They sold you the product they advertised, as advertised. No more, no less.
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