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They replied,
"Good morning from Madrid,

Thanks for your email and your interest in our programs.

Please find attached an adult volunteer application form, fill it in and send it back via email. We’ll create your profile from here as soon as we receive it, as we cannot seem to find it.

Sorry for the inconvenience caused, as the system might not have been working yesterday.

If you need anything else, please let us know!

Sincerely yours,
Paula Curzio & Ana Rodriguez "