Wow what a story... It´s incredible how malicious some individuals can be when you don´t let them do things their way (and profit from that somehow of course). As far as I remember, this is not the first time you have been dealing with some non-standard customer service but I am glad it was resolved fast and in your favor this time :)
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Ah yes, you must be remembering my 75 messages with Uber's customer service (problem still not resolved). Luckily, Marriott was much more responsive, starting with actually having a phone number to contact!
Yeah, that and I think you also had an issue with some airlines, not sure though... Looks like you somehow attract these situations, I am sorry about that. Hopefully, next time, you will get to post about some nice hike rather than another dispute with an unprofessional company representatives :) Have a great weekend, cheers to Philly!