Not bad for a 1st timer :-)
Expensive bike but if you count the 200 that you got back it is a pretty good deal. If everything was ok. But do not tell me so I can go slow and read all the other posts of the trip.
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It was definitely more expensive than buying a bike off Craigslist or from another traveler. I didn't plan on returning the bike because I thought I would sell it in Cambodia. I was willing to pay a higher price for the extras.
Being out there alone for the first time, I really liked that I could call them up and have them negotiate with mechanics for me. It just added a little peace of mind. The company also provided a route, maintenance info, translations of mechanic terms, and other really useful info (never stick around after an accident, things like that).
I wouldn't pay for those extras on a future one-way trip, but they were worth it for me as a first timer. I would definitely use Tigit again for a round-trip.
Sure. Before I always rented (if I come back to the same city) so it is easy to give back the bike. Come 1 or 2 days before the flight - give back the bike - that is it!
Now I have my bike parked in Ninh Binh since I got into Saigon and the other flight was out of Hanoi. Will pick it up again for the next trip :-)