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I saw that. but they seem to have problems with many other coins as well. don't know if I can trust that site. thanks for your reply

They are very transparent about their issues. Others are not. You always know beforehand what coin can be transferred and what coin cannot. I think that is a sign of trustworthiness.
They are offering so many coins.... of course they can't all be up and running on the same time. I would only get worried if they can't fix it within 2 weeks.