Absolute truth!
Here in the UK, when you ring official thems whoever thems may be, most have a recorded message to start off any communication that states that all calls are recorded for training or legal purposes!
Rick and I now have apps on our phones, to protect our interests, that record all conversations and often repeat their dirge to them for a larf!
They don't like it!
One rule for them etc...
We also have a court case pending against the DWP, Department of Work and Pensions, who outright lied about a health assessment which we actually recorded after advice from a disability services group. Everything we said was ignored and twisted in their favour. Of course this recording is not deemed legal!
So much corruption.
Heyho.
xox
I cannot speak for the UK but here recordings are okay as long as one party is aware of the recording. But you are right, by recording the calls and telling them that it is recorded, their demeanor and attitude changes right away. It is another way to protect oneself from them. Great point!