In September, I started a new job. I had gotten tired of testing cell phone cameras and the position was never intended to be anything more than a "sentence". The job I have now is more of a "halfway house", something to show employers that I can at least still provide tech support.
The job I have now does have its perks. I work from home, I have decent hours, and, even though I don't see them face to face, my co-workers seem OK.
There are some downers though. The main one is that I haven't worked a 40-hour week in months. I've been working 36 hours a week since about the beginning of the year. For awhile, we could pick and choose. Now the company is making that decision for us. In my case, that means one day next week, I only work four hours. I plan to use that time to update resumes.
Another reason I may want to start looking is that I may start being called out for performance. It's not so much my attitude as much as it is my issues with providing self-service options to the callers. When I help a caller with a task, it seems that the next thing to do would be to ask if they'd like the instructions on how to do it themselves.
This does make a bit of sense, no one likes calling tech support. But could also be a case of a company trying to reduce overhead by in a sense farming support out to the customer. Outsourcing call services to places like India, the Philippines or Mexico, only led to callers being frustrated with accents and mangled English.
It could be a larger trend. One need only look at how many grocery stores are adding more and more self-service lanes. When I went to visit my family, I used a kiosk at a McDonalds to place my order. Much of the appeal of Amazon.com is that there is no checkout or salespeople.
If that be the case. Maybe I'm better off continuing to work on coding or look at web development. As a computer being able to program itself is a few years off--at least I think.
Interesting dilemma.
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