It is truly sad what a little authority does to some people even when they are supposed to be serving. I find it in many areas of government and it amazes me how these are people who could be your next door neighbor. What happened to the truth that we were taught as children "do unto others as you would have them do unto you"?
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Very true. I also find that petty, small-minded people who get off on sad little power trips are very often the people who gravitate towards jobs in the bureaucracy. That probably explains why so many 'civil servants' take to callousness and corruption so readily.