Hmmm. That doesn't sound good at all. That is just the kind of thing that I'm cautious about when it comes to technology. It's only as good as the people who build it. Which do you like better between Bittrex and Bitfinex? Have you tried Uphold or Kraken?
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Personally Bittrex because they've always been quick with support tickets. They were fast with the BCH payouts and quicker than most at bringing BTC and BCH deposits/withdrawals online.
Kraken took so long to approve my verifications I had to move on. It was over 5 weeks before they let me trade. I haven't tried Uphold.