Glad that you got it sorted out. If you know you've done nothing wrong, by all means defend yourself fiercely! Hopefully you've prevented these bad employees from doing the same to others.
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Glad that you got it sorted out. If you know you've done nothing wrong, by all means defend yourself fiercely! Hopefully you've prevented these bad employees from doing the same to others.
Yeah, it was a big relief, and they were literally driving me crazy. But I think usually, when a customer is willing to drive down to HQ and get something resolved, it gets resolved! :)