Sorry for not being more clear - it wasn't the initial bad attitude I was questioning, it was the idea that it had improved. I agree 100% with what you're saying here. What I'm missing is any attitude change that might have gone along with the new patch.
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Oh! Yes. I saw a witness say, explicitly, if problems persist, they will do what is necessary to keep fixing it. Which is not an about-face, but is as least acknowledgement that things needn't be left to resolve themselves.
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