I have tried a Customer Rep position before and this is relatable. I think you missed the part when things get funnier if there were accents involved over the phone. Even the NATO alphabet needs some rework on under these circumstances.
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Oh man, yea when there are thick accents involved the fun and games get even more wild! For instance, how about the "how many different ways can you say 'I'm sorry I didn't quite catch that'" game? There could be a few more things added to this list for sure!
Maybe a "Universal Accent Phonetic Alphabet" could be added to the food and drink version Haha
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