I understand your frustrations with Poloniex and I'm not defending them, but consider this study done on the growing number of people in the crypto currency world published on May 5, 2017. This was at the beginning of May when market cap was at 45 billion. Since then the number of exchanges and users has nearly tripled in a span of less than 2 months! Scaling hardware to handle the new customers and money is one thing, but scaling your support network is another game entirely. I know they are not saints, but give them a break maybe?
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My primary concern with Polo is the withdrawal system. Withdrawals are many times 'stuck' without a proper message explaining why. As user, that concerns me because I do not know whether the 'stuck'iness of withdrawals is purely a techincal result of the payment procedures of Polo or a MtGox type of issue (=no coins).
Polo would be well advised to upgrade its withdrawal process.