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You said their hot wallets are empty. I just proved you wrong.

Congratulations, call it how you like. My wallet is empty and I don't get my withdrawals. Tickets are ignored. For me this is malicious and fraud.

It is only a technical issue that coin get stuck. If you don't understand how exchange wallets work and falsely say they are empty when they are not and still maintain your opinion then you are a muppet. They have 1.8 million users -some peoples funds will get stuck. It gets sorted and life goes on.

I am confident there was nothing malicious going on. (I may be wrong...) Did everything get sorted out in the end?