Very nice first freewrite, welcome once again! It's really an interesting topic, I used to be quite loyal to certain brands until they really disappointed me with severe decline in product quality and very poor customer service. Just to explain: I live in Germany, and "customer service" here doesn't even mean that you get an answer, let alone an answer that is related to your actual problem. I still appreciate good quality though and fair company policies, and in those cases I'm happy to support a certain brand or company.
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