I think people expect that other people are not 'troublesome' ... for some reasons. It is weird, right? Like, when we are in an unfavourable circumstances it is NOT like we want to be in such positions. But to people with more privileges than most, they usually will say, "Well, my parents didn't need such and such and they were self-made people. You should work hard too. You don't need other people's help to be able to afford health care because I dont way to pay for other people's stuff."
Anyway, I try to empathize when I can, of course, but it is sometimes difficult to empathize with people who are basically happy to say that they aren't interested in empathy. IDK. It's depressing for sure!