Yes we had a large crew of landscapers one spring and I couldn't keep an eye on all of them. One of them did the same thing to our bush before I could give him instructions. Now I'll only use a landscaper with a small crew or better yet do most of it myself.
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I do ALL my own pruning of every shrub plus my garden. For many years we never used a lawn serivce since my husband liked to do it and we would send out our sons (when they lived at home as teenagers) and I liked to mow too ;0)
We are getting older...and busier!...in our increasing years so got a lawn service last summer! As long as they don't weed whack any clematis vines or touch any shrubs!!