I'm so glad we're on the same page. What frustrates me most is not that there's a problem, but that the people in charge have responded defensively instead of either offering reassuring guidance that gives us a sense of what we can expect (e.g. "a new user account will be able to make 50 comments a day at a minimum, we expect this to be true in a few days, and if it is not, we will problem solve until this is true") or apologies and desperate attempts to improve the situation. They should share our frustration. If they don't, then they don't understand.
Large stakeholders misunderstand stakeholder feelings. They think because they own more that the success of the thing matters more to them. But this isn't true. Impoverished people have the most to gain or lose by the success or failure of this income source. 2000 dollars becoming 20000 can have a much larger impact on their daily lives than whether @ned has $3mil or $30mil on his life. Just like the difference between 5 and 50 comments is so much bigger than the difference between 500 and 5000 comments.
Posted using Partiko Android