Why should I care about it? We build, we pay, we want service... no reply for more then 10 hours. How would they build it with a huge companies with that kind of support?
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Why should I care about it? We build, we pay, we want service... no reply for more then 10 hours. How would they build it with a huge companies with that kind of support?
Never said their customer support or practice is stellar.
I was merely saying that I doubt there's communications between the two projects even though they supposedly have the same "project lead".
🤪😖😭
Such is Hive...
You got a reply from Gerber within an hour of reporting the problem, and he said we would unblock the account. Which we did, within 12 hours of the issue being reported.
People should typically expect our support response times to average anywhere from 24-48 hours, which is fairly reasonable given the size of our team and its globally distributed nature.
Your case was treated as a priority so you got a fast response time.
Well to be honest that “typical” waiting time should affect dummies sending their tokens into the void, not partners who promoting Hive Engine products, using them and paying for them...
Gerbers “guess” and “depends” weren’t like a clear answer. So it’s blew out our brains after all. That’s how this post appeared.
Anyway we are glad we are okay, and got finally reached with the problem, and I would like to say thank you for that!
You're welcome. For future reference, if you need faster support for high impact emergencies, you can escalate to @aggroed and myself directly on Discord rather than going through the usual tech support channels. Aggroed knows how to reach me quickly when required, and can wake me up if I'm sleeping (in this case, it was my night so I wasn't online; the tech support guys reported your issue to me, so I was notified & resolved it first thing when I started work in the morning).
The funny thing is that Aggroed wasn’t answering since my last report) I know how busy y’all guys are, but it would be great to have a larger room of attention for the Hive colleagues. Perhaps you could approve my pending friendship request on the discord which is there for weeks ))
And night here btw...