Sometimes we call two or three times to finally be able to understand the message, since voices sound like you are underground or underwater.
We'll figure something out to make her feel ok. I usually make sure my children (who are very absentminded for these special ocasions) give her a call. She loves to hear their voices.Thanks, @jayna. We have been able to keep in contact with her, although in Carúpano, the town where she is staying, electricity and phone services have been failing pretty often.
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