Sort:  

I hate modern corporate customer service, but on the other hand, I recently had to do tech support for my boomer dad. He lost Internet and kept resetting the router/modem to no avail. Turns out he had turned off the wi-fi radio in his computer by accident.

Very good that your dad has you to help him!😀
A lot of times when you do updates, settings go back to default, and suddenly things that have worked for a long time stop working it can be frustrating!!

It's really absurd that they don't have a cue to tell us we are X # in line for support. Something that has been used for decades... prior to the internet...

Crazy this isn't what I expect from Elon Musk!!!🙄

Just got the call a bit ago and the new it is shipping soon. Probably be here by the end of the week.

Very nice, I’m sure you will be happy to get it installed!😊