I think most Japanese restaurants retain the traditional image. I love their cute table arrangement, even the menu is written fully in Japanese too. I love shrimp tempura also. This meal is really satisfying to look at. I thought the creamy soup broth looked delicious but you were not satisfied with it. Perhaps the old lady at the front desk had a terrible day. Friendliness to customers is given much importance in Japan.
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I thought the lady had a terrible day but by the reviews online, she is always like that. I guess old people don't care and are over it