my friend lost her account because she changed her passwords and due to the constant signal problems we have in our country, right at the time of changing them she lost signal or something happened and she made the change but the new passwords never arrived.
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ouch, that's unlucky, if she had a recovery account set up she could change the keys again however with the old keys, but this only works within 30 days of changing them.
Unfortunately, nothing could be done @eddiespino did everything possible to help her but it was in vain, in the end she had to open a new account, sad case....