The words, thank you genuinely spoken mean a lot to both parties right? It's a simple concept but one that is not deployed as often as it should.
I think you're right in that there's hot and cold people, I deal with them all the time and maybe because their situation or need is so pressing for them in that moment that they allow their emotions to run away with them. It happens to me also but I've learned to control it, step away, se different perspectives and to focus on the result not the person (among other things) and that means I deal with things better.
What struck me as really cool was the way the client acknowledged the situation/result and I'm pretty sure that's because they know they were an annoying bunch of mother fuckers for several weeks...like we can all be. It wasn't an easy process and many times I wanted to kill someone one deal with things differently but whether they're right or not, they're always the client so I had to uphold my professionalism and exert personal control and simply move things forward as best I can. It seems they feel I did a good job, hard though it was.
Honestly, I'm pretty impressed that they were that self-aware. Not everyone realizes when they're being difficult. Well done on the no fatalities!
Maybe they recognised how close they came to
deathme being miffed and decided to smooth the waters? 🤔