A lot of the psychologists I have met are often broken people themselves, who got into the field because they wanted to fix themselves. I think that this is part of the reason mental health professionals can have a high suicide rate - it isn't listening to others that is the issue, it is not being able to handle themselves.
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Indeed, it's not a perfect science not by a long shot. I am trying to become one myself and I am still dealing with issues, but there's a diference between having something wrong not admiting it and not doing anything about it, (which often translates into envy, remorse and hate) and actively trying to work on it and look for practical solutions you might also share. I believe that is what makes some professionals in the area capable of doing a diference.
That drive, you see? of trying to be better is what people is lacking nowadays. Most people one know is just suffering from who they are and blindly making others suffer like the passing of a storm, and when you ask them they say "I am like this and if you don't like it then go away". Like it's that simple!