I'd heard good things from a lot of people, but this issue with the trigger is a little annoying. I have played with the settings to no effect. I will see if I can try it on another drum some time. I know the trigger works as I can tap the unit with a stick and it fires.
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Simply... could it be the unit with some software problem?
I don't think so as I can see the trigger sensor is working. It is not essential to have the trigger for now anyway.
In fact, I would say that that control unit is really designed to work more easily without it. The only icorporated trigger is the one on the bass drum, then the integrated microphones do the rest! I've seen some videos and the result is not bad at all!
I have the option to add other triggers that I could use to get some more options on the kit.
This guy is a big user of the EAD10 and has some strong opinions on how to use it.
El Estepario is a super drummer!