I, for one, believe that "The customer is always right" is a motto or slogan that exhorts service staff to give a high priority to customer satisfaction. Customer complaints should be taken seriously so that customers do not feel cheated or deceived.
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You managed your anger well and treated her right, even though she was wrong.
It's really admirable.
You're welcome. 😇
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Sure we just need to be careful when dealing with them especially when it comes to changing the specific order they placed. Thanks for sharing.
Indeed you are on point and I saw that you handled everything with utmost diligence and integrity ..
MEHN that was too much lolz 😂🤣 some people have problem Sha lol 🤣🤣...
Weldone brother, at least she agreed you didn't cheat her and you took fault where you didn't ask her before using the alternative welldone bro...
You are welcome 😘
Customers would always be right in their own mind and the only thing we can do, as employers or entrepreneurs is that we can learn how to handle such challenging situations just like in your case. She could have admit and apologized when she eventually confirmed the size of the frame and also, about the color of the frame, she could have been patient or even asked politely to hear from you.
Customers can never always be right all the time, they are wrong too.
People like them should be dealt with carefully so as not to miss them and even if it worth losing them, you wouldn't mind because there are people like that. Lol
You are welcome 🙂
When stubborn meets stubborn, one will eventually have to heel. But the, there are ways to handle all these without escalating it, you are right on that point.
Thank you for sharing this with us.
If you continue to treat your customers this way, I assure you very soon you would have to rent a hall or stadium to contain your customers. One thing I understand with customers is that they want to be treated with respect and honor. Though some people are naturally mannerless and don't regard others as anything but as a vendor one needs to learn how to deal with them..
That client of yours was right to some extent, you should have informed her before taking that step but what made the drama beautiful was that you accepted your mistake. Most vendors fight their customers not because of anything but because both of them wants to claim rights. Two Lions can not leave on thesame Mountain na. All we need both as vendors and as customers is understanding.
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Heheheh, prevention is better than cure abi? 😂. One needs to apply wisdom in business. Business no be for people wey dey ego.
You're welcome boss 🥰
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