When we communicate with others, we must realize folks listen and understand differently. It is not a one size fits all. Words express, yes. However I find words can also restrict what we say. Folks don't listen enough. We were given two eyes, two ears, two hands, two lips yes... but we have only one tongue that can heal or destroy.
Admittedly, my own listening skills have always needed work - now they need a full overhaul!
There are many ways to listen to the environment, but I have met some people who are completely deaf in every way.