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Boeing's troubles began to escalate after two horrific crashes of the 737 Max aircraft in 2018 and 2019, which were attributed to a malfunctioning flight control software system called the Maneuvering Characteristics Augmentation System (MCAS). The revelations that Boeing withheld crucial information about MCAS from pilots and regulators led to intense scrutiny from Congress and regulatory bodies tasked with ensuring aviation safety. The belief that profits were prioritized over safety became pervasive, raising alarms that put Boeing at the center of a national scandal.