Part 7/9:
Beyond customer experience issues, Starbucks is facing internal strife involving labor relations. The company’s conflict with labor union Starbucks Workers United has cast a shadow over its public image. While Starbucks once prided itself on being a model employer, tensions between unionized workers and management have surfaced, leading to negative press and a labor environment that may deter customers from frequenting Starbucks locations during picket actions.