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Reid's career has not been without its controversies. Critics assert she failed to present herself as a competent journalist capable of engaging a broad spectrum of viewers. Ratings at MSNBC have been described as plummeting, feeding into the narrative that audiences may be increasingly uninterested in her “vitriolic” assertions and frequently divisive rhetoric. With the ongoing debates surrounding audience engagement and viewer satisfaction, Reid's claim of “value” in her show comes under scrutiny.