One of the reasons I want to get back into the support side is to get into the backend of the systems so that I can learn how to operate there a lot more. It’s not glamorous but it’s important and those skills will make me employable in any industry. I love what I’m doing and who I’m working for however I’m not short sighted and foolish enough to think that I’ll be in the same role and company in the next 5-10 years. The firing of people for making personal choices over the last year have shown how little companies care for people so it’s best to do what we can to insulate ourselves and charge these fucks lots of money to do it! Lol
I certainly think boredom is helpful to have because it makes you come up with ways to entertain yourself!
As you know, I work in an IT company, but it is really interesting, because the people who are the most effective in management and sales, have more than a basic understanding of the backend of the product too - they don't know it all, but they have a good working understanding and are able to leverage it in conversation. The least effective are those who are all marketing, no product.
The job climate is rapidly changing and whether it is better or worse, will depend on each of us.