Japan
Japan uses AI to evaluate employee smiles in supermarkets
At the beginning of the month, AEON, a supermarket chain in Japan, announced the implementation of an artificial intelligence (AI) system to evaluate the behavior and standardize employee smiles in its 240 units in the country. The company is the first in the world to adopt the measure, and hopes to improve the level of customer satisfaction.
Developed by InstaVR, an AI solutions company for human resources, the system was named Smile-kun (which can be translated as Mr. Smile). The technology analyzes more than 450 characteristics – including facial expressions, volume, softness and tone of voice of employees – and trains the team to standardize their attitude when serving the public.
