Courtesy is no longer basic, or common. It has become the exception, not the rule.
Partly to blame is phones. People are oblivious to their surroundings. The overall declining cultural behavior(s) will continue.
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Funny you should mention phones... the person who did this was on their phone as they walked by me through the door I was holding open, haha. You're on to something here.
People walk into poles and other obstacles, trip and fall on sidewalks/stairs, and almost get hit by cars - because the phone had their undivided attention.
They need a VR app to "slap some sense" into them at times! LOL
Once in a while, when I'm riding along with someone and see a person walking across the road on their phones, I ask the driver to honk the horn to scare the person crossing. It's not done but the idea gives us a laugh lol.
I see riders on motorbikes in #thailand so engrossed in their phone that they run traffic lights and such. Often after accidents, when asked what happened. the repy is "I don't know, I was on the phone".
I think you can functionally shorten the phrase "I don't know, I was on the phone" to "I was on the phone" because that's what happened! It's horrible.