They definitely see it, and I only occasionally get a written response. Sometimes I do though, and other times the response comes in the form of the issue being fixed. And yet other times, nothing happens. There's a lot of issues to go around and the best thing we can do is to keep reporting them. Things are getting better all the time in my experience. But some things do take a lot of time to get sorted it seems.
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Report them with detailed info + screenshots and they are guaranteed to get added to our roadmap and fixed